Rexle deploys specialized AI Agents across the systems you already use. Detect risk inside complaint tickets, collect partner complaints into your workflows, and benchmark your exposure against market trends.
Three focused Agents. One governed system. Outcomes you can prove.
Inline guidance posted in Zendesk • Resolution Agent
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The Resolution Agent lives inside your help desk (Zendesk, Salesforce, and more) to detect policy violations, cite regulatory infractions, and draft consumer responses.
The Discovery Agent continuously scans public and partner sources—CFPB, BBB, app stores, and reviews—to surface complaints about you or your partners and injects them into your workflows.
“they advertised *no annual fee*, but my first statement had a $95 charge”
“The lender’s website says 0% intro APR, but the partner site shows 24.99%.”
“the app said ‘no transfer fee.’ Later I saw a 3% charge.”
The Insights Agent translates complaint signals into market-aware intelligence—spot themes, benchmark against peers, and ship curated datasets to your warehouse.
Rexle’s agentic platform runs fully automated, under your controls. A Governance AI orchestrates every agent as your in-app copilot, keeping all actions explainable, policy-approved, auditable, and trainable through feedback.
Each action includes a brief rationale. Overrides and approvals are immutably logged.
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Write-ahead hash & remote storage enabled.
Feedback is versioned and linked to policy + environment.
These categories represent where we’re headed — integrations are expanding fast, and we’d love your input on which platforms to prioritize.
Your stack → Our roadmap.
Where oversight isn't optional and security is non-negotiable
Live oversight of fintech partners with exam-ready evidence.
Embed regulatory awareness into every ticket and export proof to partners.
Consistent treatment, documented handling, and defensible reporting.
Unified complaint logging across plans, brokers, and TPAs.
Supervise complaints tied to reps, agencies, and affiliates.
Operationalize reporting obligations and prove sustained improvements.
Pick coverage for your brand only, your partner network, or full enterprise governance.
Embed AI risk detection into your ticketing workflows with clear visibility to compliant resolution.
Extend oversight across partners and affiliates with alerts, guidance, and coordinated remediation.
Unify brand, partner, and market signals with advanced governance, analytics, and security you need.
Most teams connect a help desk (e.g., Zendesk, Salesforce) and see first flagged complaints in under 1 day. A typical phased rollout:
Native connectors for major help desks/CRMs (Zendesk, Salesforce, Freshdesk, HubSpot, Intercom), collaboration (Slack, Teams), and analytics (Snowflake, BigQuery). Public sources include CFPB, BBB, Trustpilot, app stores, and social. We also support custom APIs and SFTP for partner feeds.
Pretrained models ship with conservative thresholds to reduce noise. You can tune sensitivity per policy (e.g., UDAAP vs. FDCPA) and require dual signals (language + context) for escalation. We expose explainability highlights so reviewers see why a complaint was flagged. Most customers reach a comfortable precision/recall balance in the first week.
Inline tags (e.g., “Regulatory Risk”), a brief rationale, and handling guidance with required disclosures. Optional automations handle routing and SLA bumps. Nothing changes about how agents reply—Rexle augments the existing workflow.
We aggregate public signals (CFPB, BBB, reviews, social) by partner and optionally provide a secure portal for attestations and remediation updates. You can request evidence, set due dates, and track to closure from your compliance dashboard.
See how Rexle embeds regulatory awareness in frontline workflows and gives Compliance full oversight to resolution.
We’re building Rexle because we believe consumer complaints are the earliest signal of regulatory and brand risk.
Too often these signals sit in separate tools or with third parties until it’s too late. Rexle connects them in one view so you can spot issues early and act fast.
We’re working with compliance and risk leaders to shape the product. If this hits home, drop your email and tell us what matters most to your organization.